Track your order

Every order gets a tracking number. Here are the two ways to see where your parcel is, and what to expect along the way.

The link in your email

When the parcel is packed and scanned by the carrier, we email you the tracking number and a link. That link is your order page, and it updates as the parcel moves. We send it to the email you used at checkout — if you don't see it, search your inbox and spam for your order number.

Or look it up any time

Open your orders and enter the email you used at checkout. We send you a six-digit code, and your orders and tracking are on the other side — no password to remember.

1. Order confirmation — right away

You'll get an email confirming the order and the address. If anything in it is wrong, reply to that email and we'll fix it before it ships.

2. Shipped — within 1–3 business days

When the parcel is scanned by the carrier, you'll get a second email with the tracking number and link.

3. In transit — 7–15 business days

Tracking can sit on one status for several days while the parcel is between hubs. That's normal and doesn't mean it's lost. Business days don't include weekends or public holidays.

4. Delivered

The carrier marks it delivered when it's handed over or left at your address. If it's marked delivered and you can't find it, check with neighbors and your building's mail area first, then contact us.

Can't find your tracking link?

Search your inbox (and spam) for your order number — it's in the subject line of both emails. You can also open your orders with the email you used at checkout. Or send us your order number and we'll resend it.

If it's late

If your product hasn't arrived after 25 business days, contact us and we'll refund you in full. Just send your order number — that's all we need.